FREQUENTLY ASKED QUESTIONS

Baroque Violin Shop offers a level of expertise that is unmatched. With over 40 years of experience and service, Paul Bartel and his team offer the knowledge and know-how to get the job done right. Below are some of the questions we get the most, from beginners to the most advanced players.

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WHAT ARE THE STORE HOURS?
We’re here Monday through Friday 10 to 5 and Saturday 10 to 4.
IS THE RENTAL PROGRAM RENT TO OWN?
No. The rental credit you accumulate can be used for up to 50% of the purchase price of a new instrument of your choosing.
HOW CAN I FIND OUT HOW MUCH RENTAL CREDIT I HAVE ACCRUED?
Call us during business hours at 1.866.846.5469 or 513.541.2000.
WHAT DO I DO IF MY RENTAL INSTRUMENT NEEDS SERVICED OR I NEED A NEW SIZE?
Come into the shop and we’ll either fix it while you wait, or swap out your instrument for a new one. If you rented from one of our regional reps, contact them to make arrangements for how to get it repaired.
HOW CAN I PAY MY BILL?
Just give us a call and we can take a credit card over the phone, or you can mail a check or money order in to 1038 W. North Bend Road, Cincinnati, OH 45224.

HOW MUCH DOES IT COST TO RENT AN INSTRUMENT?
CLICK HERE for the cost and different payment options we offer.
HOW DOES THE RENTAL PROGRAM WORK?
CLICK HERE for all the details on the rental program.
IF I NEED TO RETURN THE INSTRUMENT TO YOU IN THE MAIL, WHATS THE BEST WAY TO DO THAT?
The best way is to return it to us in the box it was sent to you in. If you don’t have that box, or it wasn’t sent to you in the mail, then any box is fine. Just make sure to put a layer of packing peanuts on the bottom of the box then put the instrument in the case, and put the case on the layer of peanuts. Then fill the rest of the box with peanuts and mail it to us through the post office, UPS, or Fedex. Whatever is most convenient for you. You do not need to insure it.

Frequently Asked Questions